Accessibility Commitment
RTG Solutions
At RTG Solutions, we are committed to ensuring our business—from our digital platforms to our on-site services—is fully accessible. We respect the dignity and independence of all our customers and clients and strive to provide full and equal access to everyone interacting with our company.
Communication
We are committed to effectively communicating with our customers and providing full access to our services.
Website Access (Digital Services)
We endeavor to develop and maintain our website and digital content using current technologies that effectively communicate with and afford full and equal access to persons with disabilities.
We make every effort necessary to meet online usability and design requirements, including those recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This ensures that users relying on screen readers, keyboard navigation, and other assistive technologies can access information, view galleries, and request quotes.
Assistive Devices and Technology
We welcome customers to use their personal assistive devices (e.g., screen readers, modified keyboards, personal tablets) to access information about our roofing services, digital quotes, and contract details. If any of our digital tools or on-site communication methods present a barrier, we will work with you immediately to provide full and equal access through appropriate alternative measures.
Companions and Service Animals
Companions, guide dogs, or other service animals are welcome to accompany customers with disabilities during office visits, consultations, or interactions with our crew. We ask that customers notify our office in advance if a service animal will be present during an appointment, so we can make appropriate accommodations.
For job site visits, the presence of service animals may be subject to the policies or permissions of the property owner or managing organization. Our team will make every effort to coordinate and support access in accordance with those requirements.
Interruption of Services
If we are temporarily unable to offer any accessible facilities or services that assist customers with disabilities (e.g., website accessibility features), we will immediately provide notice of this interruption and the anticipated time when these services will be resumed.
Modification
Modification of Policies or Procedures: We will make reasonable modifications to our policies or procedures when it is necessary to provide our customers with full and equal access to our business, website, or communications channels.
Customer Feedback
We actively encourage the participation of all customers in our feedback process. If you have any comments or concerns regarding accessibility, you may contact us by:
Phone: (570) 660-4065
Email: [email protected]